If you have purchased anything from DESIRE™ but didn’t:
- Receive the right products or sizing, or
- Received a faulty product, or
- Receive your products within the guaranteed delivery time (60 days), you get a full refund from us.
However, we can’t give you (full) refund under the following circumstances:
- Your DESIRE™ order didn’t arrive due to factors within your control (for example: you provided us the wrong shipping address), or
- Your DESIRE™ order didn’t arrive due to one or other circumstances outside the control of DESIRE™ (for example: not cleared by customs, a tornado or other natural disasters, pandemics), or
- Your order has been placed at a discount or within a sale. In this case you can still swap your order amount for other products.
If you're not completely satisfied with your order, we're more than happy to arrange an exchange for you. Please note, we can’t offer an exchange under the following circumstances:
- You purchased an item from our final sale.
HOW DO I RETURN MY ORDER?
Returns for a refund or exchange items are accepted up to 14 calendar days after receiving your order.
If you want to return your order for a refund or replacement, please contact us at:
Please note your order number and/or email address and which item(s) you’d like to return. Don't forget to mention if you'd like a refund or exchange. Our support team will help you with this process and will make sure get your refund (or replacement) as soon as possible!
DO I NEED TO PAY FOR THE RETURN?
We have free returns with PayPal. Didn’t pay with PayPal? Unfortunately, you're responsible for the return costs.