No worries! We are directly contactable through our social media or at firstname.lastname@example.org
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.
DESIRE AMSTERDAM is based in Amsterdam, the Netherlands.
We ship to all EU based countries. Please contact us at email@example.com if your country isn't available in our list. We might be able to fix something for you!
Depending on the collection, your order will be shipped from The Netherlands or Germany.
Shipping times vary per country. You can find an overview of our shipping time here.
We offer free shipping on orders above €75 (valid in the Netherlands, Belgium and Germany) or €150 (valid in all other EU countries).
If your order value is lower, we charge a shipping fee depending on your country of destination and the weight of your package. Here you'll find an overview of the shipping costs.
We use PostNL, DHL, Colis Privé and Deutsche Post, depending on the country of destination and the weight of your package. You’ll be asked to select a delivery method during checkout.
We have some good news! Because we work with very close with our supplier, there is almost a zero chance that your order will have any additional fees added after you have paid for your item and it has been shipped.
However, in the extremely rare chance (mostly with wholesale orders) that this may happen, DESIRE is not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please just contact us, we might find a solution for you.
If you haven't received your package within 14 days after the order date, there might be a delay at the carrier. We therefore advise you to check the track & trace information first. You can find the information in your shipping confirmation e-mail.
If the information on the track and trace page is incorrect, please feel free to contact us. You can do so by sending an e-mail to firstname.lastname@example.org. We will make sure to sort this out for you and, if necessary, start an investigation with the carrier.
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
Our company info can be found in the footer (bottom of the page). Are you looking for more information about our brand? Read here.
We accept iDeal, PayPal, Klarna, Credit Card (Visa, MasterCard), Bancontact, Apply Pay and Google Pay.
For more information about our payment methods, click here.
First of all, our apologies for the delay in your order. If you paid with Klarna you can extend the due date by 10 days for free in your Klarna app or on the website. This way you don't have to pay for your order before receiving it. For more information please check Klarna's website.
You've probably clicked on the 'express checkout' button which directs you to PayPal. We offer 'express checkout' by Paypal to make the order process easier and quicker. If you don't want to pay using PayPal you have to go through the regular checkout process and fill in your credentials after clicking on your cart. You will then be send to the payment page where you can select your payment method.
If you need assistance, please don't hesitate to reach out. You can contact us by sending an e-mail to email@example.com.
Once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at firstname.lastname@example.org.
If you accidentally ordered the wrong item or you regret your purchase, please send an e-mail to email@example.com explaining what you want to adjust.
After that we will do everything we can to change or cancel your order in time but we can't guarantee your order hasn't already been processed and shipped.
As soon as your order has been completed, you'll receive an order confirmation by email. If you haven't received an email from us, please check your spam folder. If you still can't find the email, please contact info@desireamsterdam.
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.
Please just contact our main man Joe at firstname.lastname@example.org. We are more than happy to update you on your order and the estimated delivery date.
Don't worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.
We're sorry to hear that! Please contact us at email@example.com and we will immediately resolve your issues.
Sure thing! Just send an email to firstname.lastname@example.org and we'll send you the invoice asap. Please don't forget to mention your order number!
Returns for a refund or exchange items are accepted up to 14 calendar days after receiving your order.
If you want to return your order for a refund or replacement, please contact us at: email@example.com
Please note your order number and/or email address and which item(s) you’d like to return. Don't forget to mention if you'd like a refund or exchange. Our support team will help you with this process and will make sure get your refund (or replacement) as soon as possible!
We have free returns with PayPal. Didn’t pay with PayPal? Unfortunately, you're responsible for the return costs. Click here to activate the Paypal Service. Already activated this feature? Click here to claim your refund!
If you're not completely satisfied with your order, we're more than happy to arrange an exchange for you. Just send an email to firstname.lastname@example.org explaining which item(s) you wish to exchange. Don't forget to mention the color and size as well!
Please note, we can’t offer an exchange if you purchased an item from our final sale.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.
Yes, we do! Please email us at email@example.com if you want more information about our wholesale policy.
Cool! We've done multiple collaborations over the years and are always open to new talents.
Please send a link to your socials to firstname.lastname@example.org and we'll check if you fit our brand and whether there's an opening. Please note, we get A LOT of requests and will do our best to answer your message as soon as possible. Due to the many emails we get please allow for 1-5 business days to get a response.
Sending more than one email requesting for a collab will not make us answer you faster and is not appreciated. Just keeping it real.
Awesome, thank you so much!
Please send us the content through email (directly/through WeTransfer or Google Drive). That way we can share it on our socials as well! We will tag you of course.
If we like the content we will send you a request for another collab. If we are REALLY happy about the collaboration we might also invite you to join our Ambassador Program.
We sure do! After a first-time collaboration we might invite you to join our exclusive program. Ambassadors will receive new launches, best-selling products monthly, and more!
The Ambassador Program is exclusively open to content creators we've worked with before. If you'd like to join please send a collab request to email@example.com including the links to your socials.
The program is invite-only so we will send you an invite if we think you fit the program.
What can you do to boost your chances?
* Clear communication * Post the content featuring our products in time * High-quality content that fits the brand * Send us the content through email as well